IMAIOS FAQ
- Website - General
- I can’t validate my profile. What should I do?
- How can I change my password?
- I’ve forgotten my password. How can I retrieve it?
- How can I get an invoice for my purchases?
- Website – e-Anatomy
- The error message “InvalidToken” appears when I try to launch a module. What should I do?
- I can’t access e-Anatomy from my tablet or smartphone. Why is that?
- I have paid my subscription but when I launch a module it tells me that I have to subscribe. What should I do?
- Website - QEVLAR
- Does the RadCore Question Bundle subscription allow access to e-Anatomy?
- Does the RadCore Question Bundle subscription allow access to the NucCore Question Bundle or vice-versa?
- e-Anatomy for iOS
- I have purchased (in-App) an annual subscription to e-Anatomy iOS/Android application, but the modules are not activated. What should I do?
- How can I activate my annual subscription of IMAIOS e-Anatomy App for iOS on a new device?
- I don't have an IMAIOS account or I have an IMAIOS account but I never synchronized it with the IMAIOS e-Anatomy App
- I have an IMAIOS account and I already followed the "Restore" procedure
- I have purchased an annual subscription of e-Anatomy App for iOS. Can I access e-Anatomy from my computer (PC or Mac) or from my Android device with this subscription?
- I have purchased an annual subscription of IMAIOS e-Anatomy App for Android. Can I access e-Anatomy from my computer (PC or Mac) with this subscription?
- I would like to cancel my IMAIOS e-Anatomy for iOS annual subscription that I purchased through the Apple Store. How can I do this?
- I would like to cancel my IMAIOS e-Anatomy for Android annual subscription that I purchased through Google Play. How can I do this?
- I purchased 1, 2 or 3 packs of modules in the IMAIOS e-Anatomy application for iOS before the annual subscription was set up. How can I reactivate them on my iOS devices?
- I purchased 1, 2 or 3 packs of modules in the IMAIOS e-Anatomy application for Android before the annual subscription was set up. How can I reactivate them on my Android devices?
- I purchased 1, 2 or 3 packs of modules in the IMAIOS e-Anatomy application for iOS/Android before the annual subscription was set up. Do I have access to the new modules (published after July 2015)?
Website - General
I can’t validate my profile. What should I do?
Check that you have completed all the required fields that are marked with an asterisk.
For US residents, please include your State.
How can I change my password?
Once you have logged in to the www.imaios.com site, you just need to click on “My account” in the menu at the top of the page (black section).
Then click on the blue “Modify my password” button in the “Safety” section.
After this, enter your current password in the “Old password” field, enter your new password in the “New password” field and again in the “Retype password” field.
Confirm by clicking on the blue “Store changes” button at the bottom of the page.
I’ve forgotten my password. How can I retrieve it?
On the main page of the www.imaios.com site, click on “Login” at the top right of the page (black section) then click on “Forgot your password?” in blue.
Then enter the email address associated with your IMAIOS account in the field and click on the blue “Send” button.
Check your email inbox for further instructions.
Please note: Sometimes emails are automatically sent to your junk mail or spam folder. Please double check these folders.
How can I get an invoice for my purchases?
Once you have logged in to the www.imaios.com site, you just need to click on “My account” in the menu at the top of the page (black section).
Then click on the blue “Show orders” button in the “Orders” section.
After this, click on “Print” next to the invoice you want and it will download in PDF format.
Website – e-Anatomy
The error message “InvalidToken” appears when I try to launch a module. What should I do?
To solve this problem, first of all check that you have the latest version of the Adobe Flash Player plug-in installed on your computer.
Then check if the time and date on your computer are correct.
I can’t access e-Anatomy from my tablet or smartphone. Why is that?
To access e-Anatomy from a mobile device (iOS or Android, smartphones or tablets), you have to download and install the IMAIOS e-Anatomy application (free download from iTunes and Google Play).
I have paid my subscription but when I launch a module it tells me that I have to subscribe. What should I do?
First of all check that you are logged in to www.imaios.com.Your name should appear at the top of the page (black section) in the “My account” button.
If this is the case, and you have just purchased your subscription, it is possible that the bank transaction has not yet been processed or that it has failed.
Please wait around 2 hours, and if the problem persists, contact our technical support team:
Website - QEVLAR
Does the RadCore Question Bundle subscription allow access to e-Anatomy?
No, QEVLAR RadCore Question Bundle and e-Anatomy are two different products and each one requires a separate subscription.
There is no subscription that includes both products.
Does the RadCore Question Bundle subscription allow access to NucCore Question Bundle or vice-versa?
No, QEVLAR RadCore Question Bundle and NucCore Question Bundle for QEVLAR Radiology are two different products and each one requires a separate subscription.
There is no subscription that includes both products.
e-Anatomy for iOS
I have purchased (in-App) an annual subscription for e-Anatomy iOS/Android application, but the modules are not activated. What should I do?
Restart your iOS/Android device and open the IMAIOS e-Anatomy application again.
If the problem persists, contact our technical support team:
How can I activate my annual subscription of IMAIOS e-Anatomy App for iOS on a new device?
- I don't have an IMAIOS account or I have an IMAIOS account but I never synchronized it with the IMAIOS e-Anatomy App
- Synchronize your iOS device with the same iTunes/Apple account than you used to purchase your content in the first place (using iCloud)
- Uninstall IMAIOS e-Anatomy App
- Reboot your device
- Download and install IMAIOS e-Anatomy App latest version
- Start IMAIOS e-Anatomy App
- Click on the option button on the top right (the three dashes)
- Click on "Restore", register an account (or use the email address and password from your existing account) and follow instructions.
2. I have an IMAIOS account and I already followed the "Restore" procedure
- Install IMAIOS e-Anatomy App latest version on your device
- Start IMAIOS e-Anatomy App
- Click on the option button on the top right (the three dashes) and login using your username and password.
Your modules should now be activated. If not, please contact our technical support team:
Contact
I have purchased an annual subscription of e-Anatomy App for iOS. Can I access e-Anatomy from my computer (PC or Mac) or from my Android device with this subscription?
Yes, however you must first link your “in app” subscription with our website (www.imaios.com) by following the “Restore” procedure:
- Synchronize your iOS device with the same iTunes/Apple account than you used to purchase your content in the first place (using iCloud)
- Uninstall IMAIOS e-Anatomy App
- Reboot your device
- Download and install IMAIOS e-Anatomy App latest version
- Start IMAIOS e-Anatomy App
- Click on the option button on the top right (the three dashes)
- Click on "Restore", register an account (email address and password) and follow instructions
Once done, use your account to login on our website (www.imaios.com) or in IMAIOS e-Anatomy App for Android.
I have purchased an annual subscription of IMAIOS e-Anatomy App for Android. Can I access e-Anatomy from my computer (PC or Mac) with this subscription?
Yes. Use your username and password to login on our website (www.imaios.com) or in IMAIOS e-Anatomy App for iOS.
I would like to cancel my IMAIOS e-Anatomy for iOS annual subscription that I purchased through the Apple Store. How can I do this?
The entire subscription system for the e-Anatomy application for iOS is managed by Apple if you have purchased it though the Apple Store. You should therefore contact the Apple technical support team to cancel your subscription and receive a refund for your purchase.
I would like to cancel my IMAIOS e-Anatomy for Android annual subscription that I purchased through Google Play. How can I do this?
Please contact our Technical support and attached your purchase receipt or any other proof of purchase within your Google transaction reference number.
Contact
I purchased 1, 2 or 3 packs of modules in the IMAIOS e-Anatomy application for iOS before the annual subscription was set up. How can I reactivate them on my iOS devices?
To (re)activate your packs of modules, please follow the following procedure:
- Synchronise your device with the same iTunes/Apple account you used to make your initial purchase (with iCloud)
- Uninstall the IMAIOS e-Anatomy application for iOS
- Reboot your iOS device
- Download and install the latest version of the IMAIOS e-Anatomy application for iOS
- Start up the IMAIOS e-Anatomy application for iOS
- Click on the option button on the top right (the three dashes)
- Click on "Restore" and follow instructions (Create an account if you don't already have one)
Your modules should now be activated. If not, please contact our technical support team:
I purchased 1, 2 or 3 packs of modules in IMAIOS e-Anatomy for Android before the annual subscription was set up. How can I reactivate them on my Android devices?
- Register a free account on our website (www.imaios.com) in order to get a username and a password if you don't have one
- Synchronize your Android device with the same Google Play/Gmail account than you used to purchase your "in app" modules packages in the first place.
- Uninstall IMAIOS e-Anatomy App
- Reboot your device
- Download and install IMAIOS e-Anatomy App latest version
- Start IMAIOS e-Anatomy App open the options (the three vertical dots on the top right) and select "Subscribe"
- Click on "Restore", follow instructions and enter your username and password (from the website)
Your modules should now be activated. If not, please contact our technical support team:
I purchased 1, 2 or 3 packs of modules in IMAIOS e-Anatomy for iOS/Android before the annual subscription was set up. Do I have access to the new modules (published after July 2015)?
No. You can only access to the modules existing when you purchased your “in app” modules packages. Only yearly subscribers can access to the whole and new content.
We don’t plan to release a new module package for the new modules.