Website - General 

I want to renew my subscription but I can't find it on the website. How do I renew it?

We recently updated our subscription system, on September 2017, you must wait until the expiration date of your current subscription to be able to subscribe again on the page "Subscribe": www.imaios.com/en/Subscribe

 

I can’t validate my profile. What should I do?  

Check that you have completed all the required fields that are marked with an asterisk.

For US residents, please include your State. 

 

How can I change my password?

Once you have logged in on our website www.imaios.com (your name should appear on the top right of the page), click where your name appears.

Then click on “Dashboard” and on "Modify my password" on the “Security” section.

After this, enter your current password on the “Password” field, enter your new password on the “New password” field and again on the “Confirmation” field.

Confirm by clicking on the blue button “Store changes”.

 

I’ve forgotten my password. How can I retrieve it?  

On the main page our website www.imaios.com, click on “Login” at the top right of the page then click on “Forgot your password?”.

Enter the email address associated with your IMAIOS account on the field "Your email address" and click on the blue button “Send”.

Check your email inbox for further instructions.

Please note: Sometimes emails are automatically sent to your junk mail or spam folder. Please double check these folders.

 

How can I get an invoice for my purchases?  

Once you have logged in on our website www.imaios.com, you just need to click where your name appears (on the top right of the page) and then on “My orders”.

After this, click on “Print” next to the invoice you want and it will download in PDF format.

 

Website – e-Anatomy 

 

 

The error message “InvalidToken” appears when I try to launch a module. What should I do? 

To solve this problem, first of all check that you have the latest version of the Adobe Flash Player plug-in installed on your computer.

Then check if the time and date on your computer are correct.

 

Why can't I access e-Anatomy from my tablet or smartphone?  

To access e-Anatomy from a mobile device (iOS or Android, smartphones or tablets), you have to download and install the latest version of IMAIOS e-Anatomy application (free download from iTunes and Google Play).

 

I have paid my subscription but when I launch a module it tells me that I have to subscribe. What should I do? 

First of all check that you are logged in on www.imaios.com.Your name should appear at the top right of the page, on the “Login” button.

If this is the case, and you have just purchased your subscription, it is possible that the bank transaction has not yet been processed or that it has failed.

Please wait around 2 hours, and if the problem persists, contact our technical support team: Contact

 

 

Website - QEVLAR

 

 

Does the QEVLAR subscription allow access to e-Anatomy? 

No, QEVLAR and e-Anatomy are two different products and each one requires a separate subscription.

There is no subscription that includes both products.

 

Does the RadCore Question Bundle subscription allow access to NucCore Question Bundle or NM Essentials QBank Bundle and vice-versa? 

No, QEVLAR RadCore Question Bundle, NucCore Question Bundle and NM Essentials QBank Bundle are different products and each one requires a separate subscription.

There is no subscription that includes all products.

 

 

e-Anatomy app

 

 

I have purchased (in-App) a yearly subscription to e-Anatomy iOS/Android application, but the modules are not activated. What should I do? 

Restart your iOS/Android device and open the IMAIOS e-Anatomy application again.

If the problem persists, contact our technical support team: Contact

 

 

How can I activate my yearly subscription to IMAIOS e-Anatomy App for iOS on a new device?

  1. I don't have an IMAIOS account or I have an IMAIOS account but I never synchronized it with the IMAIOS e-Anatomy App

- Uninstall IMAIOS e-Anatomy App

- Reboot your device

- Download and install IMAIOS e-Anatomy App latest version

- Start IMAIOS e-Anatomy App

- Click on the login button on the top right ("face like" icon)

- Click on "Restore", register an account (or use the email address and password from your existing account) and follow instructions.

   

    2. I have an IMAIOS account and I already followed the "Restore" procedure

- Make sure to have installed IMAIOS e-Anatomy App latest version on your device

- Start IMAIOS e-Anatomy App

- Click on the login button on the top right ("face like" icon) and log in using your username and password of your IMAIOS account

Your modules should now be activated. If not, please contact our technical support team: Contact

 

I have purchased a yearly subscription of e-Anatomy App for iOS. Can I access e-Anatomy from my computer (PC or Mac) or from my Android device with this subscription?

Yes, however you must first link your “in app” subscription with our website (www.imaios.com) by following the “Restore” procedure:

 - Uninstall IMAIOS e-Anatomy App

- Reboot your device

- Download and install IMAIOS e-Anatomy App latest version

- Start IMAIOS e-Anatomy App

- Click on the login button on the top right ("face like" icon)

- Click on "Restore", register an account (email address and password if you don't already have one) and follow instructions

 

Once done, use the same account to login on our website (www.imaios.com) or on IMAIOS e-Anatomy App for Android.

 

I have purchased a yearly subscription of IMAIOS e-Anatomy App for Android. Can I access e-Anatomy from my computer (PC or Mac) with this subscription?

Yes. Use your username and password to login on our website (www.imaios.com) or on IMAIOS e-Anatomy App for iOS.

 

I would like to cancel my IMAIOS e-Anatomy for iOS yearly subscription that I purchased through the Apple Store. How can I do this?

The entire subscription system for e-Anatomy application for iOS is managed by Apple if you have purchased it through Apple Store. You should therefore contact Apple technical support team to cancel your subscription and receive a refund for your purchase.

 

I would like to cancel my IMAIOS e-Anatomy for Android yearly subscription that I purchased through Google Play. How can I do this? 

Please contact our Technical support team (Contact) and send on copy attached your purchase receipt or any other proof of purchase within your Google transaction reference number.

 

I purchased 1, 2 or 3 packs of modules of IMAIOS e-Anatomy application for iOS before the yearly subscription was set up. How can I reactivate them on my iOS devices?  

To (re)activate your packs of modules, please follow the following procedure:

- Uninstall the IMAIOS e-Anatomy application for iOS

- Reboot your iOS device

- Download and install the latest version of the IMAIOS e-Anatomy application for iOS

- Start up the IMAIOS e-Anatomy application for iOS

- Click on the login button on the top right ("face like" icon)

- Click on "Restore" and follow instructions (Create an account if you don't already have one)

Your modules should now be activated. Please note that you will have access to the content available when you purchased your module packages. New modules and features are for yearly subscribers only.

In case your modules are not activated, please contact our technical support team: Contact

 

I purchased 1, 2 or 3 packs of modules of IMAIOS e-Anatomy for Android before the yearly subscription was set up. How can I reactivate them on my Android devices?   

- Register a free account on our website (www.imaios.com) in order to get a username and a password if you don't have one

- Synchronize your Android device with the same Google Play/Gmail account than you used to purchase your "in app" modules packages in the first place.

- Uninstall IMAIOS e-Anatomy App

- Reboot your device

- Download and install IMAIOS e-Anatomy App latest version

- Start IMAIOS e-Anatomy App open the options (the three dashes on the top left) and select "Restore". Follow instructions and enter your username and password (from the website)

Your modules should now be activated. Please note that you will have access to the content available when you purchased your module packages. New modules and features are for yearly subscribers only.

In case your modules are not activated, please contact our technical support team: Contact

 

I purchased 1, 2 or 3 packs of modules of IMAIOS e-Anatomy for iOS/Android before the yearly subscription was set up. Do I have access to the new modules (published after July 2015)? 

No. You can only access to the modules existing when you purchased your “in app” modules packages. Only yearly subscribers can access to the whole and new content.

We don’t plan to release a new module package for the new modules.